IT Support

For the last 10 years Mikipro has been providing expert support to the New Zealand community. Our technicians have over 100 years combined experience with expertise in networking, Cisco routers & switches, firewalls, enterprise grade servers, RAID configurations, SANs, Microsoft environments and everything in-between. We are there when your RAID array fails, we are there when your network goes down, we are there when viruses and malware attacks, we are there when you need us.

On-site Support

Technicians fixing critical infrastructure
Every now and then you need a tech to come onsite to resolve your IT problems. We have a trained team ready for networking issues, Microsoft Active Directory issues and hardware faults. We have extensive experience with printers, desktops, laptops, servers, switches and routing. Mikipro provides onsite support to the greater Auckland region.

What we can do:


Firewalls

Firewall blocking malicious traffic and protecting the computer
Every device connected to the internet requires a firewall. Every device connected to the internet undergoes repeated attacks every hour from automated programs scanning the internet looking for vulnerable devices. Cyber criminals are constantly scanning the internet looking for soft targets for ransomware attacks or intrusions which can result in blackmail or data theft. It is essential that your IT infrastructure is firewalled off from the internet correctly in order protect your data from theft, ransom or destruction. We can audit your existing firewall setup, create a new setup or maintain your existing setup.

Our technicians are trained in:
We specialize in:

Data Encryption

Lock in the centre with red rings around it
Data encryption is a consistently evolving and expanding field with in the IT sector. Every month new weaknesses are found in the essential libraries widely used with in the software that powers our OS, browsers and other essential software. Encryption software and libraries are consistently getting patched, upgraded or depreciated as exploits are being found and published. We keep track of all new vulnerabilities in order to keep our critical infrastructure up to date and offer the smallest attack vector against our services. We offer the latest expert advice when it comes to encryption and cryptographically secure hashing.

We offer:


Data Collection & Analysis

Man looking at data on a clear wall trying to make sense of it all
In today’s data driven world its essential that businesses utilize all the data they can collect in order to gain insights into their customers and business performance. This task can be difficult because older system do not collect all the data they can or if they do they cannot generate insightful reports. We can connect to existing databases and generate reports without interrupting your day to day tools that depend on the database. We can migrate databases and we have a SQL database performance specialist if you have database slowdowns, crashes or unexpected behaviour. Our team can also perform data recovery from corrupt databases or crashed servers.

Our expertise:

Data Protection

Desktop computer running a security scan
In today’s high threat cyber environment its essential that businesses have a basic IT security policy in place backed up by competent IT support team. The most common threats striking small to large business and government entities is ransomware. Typically, ransomware is delivered via email where an unsuspecting employee will open an attachment which will unleash a criminal computer program that encrypts all your data and asks for large sums of money to decrypt that data. Another common scenario is when employees take company data home onto their unsecured system which has already been compromised.

Competent anti-virus software that’s updated daily can greatly reduce your risk profile to these common scenarios, we resell Bitdefender anti-virus to corporates and can deploy it on throughout your company. Periodic backups will ensure you have a copy of your data no matter what happens to your data.

We can secure your company networks while minimizing inconvenience to staff by deploying sensible security procedures and separating staff personal devices from company devices. By enabling encrypted secure remote access to company resources from a company laptop you can enable your staff to work from home or anywhere in the world while reducing the risk of data loss or theft.

What we can do for your company:

question?

contact us

Get in Touch

EMAIL : sales@mikipro.co.nz

ADDRESS : 11c Douglas Alexander Parade
Rosedale
Auckland
New Zealand

PHONE : 0800 395 3273